Compass Management Group

We’d Love to Hear From You, Get In Touch With Us!

To reach us during normal business hours, Monday through Friday 8:30am-5:00pm, excluding holidays, please use the following procedure:

1	Telephone 408.226.3300 or email helpdesk@gocompass.com to reach Customer Service. Customer Service representatives are equipped with the information necessary to address most emergencies, routine matters, or questions regarding your association.
2	State your name, Association name, address and telephone numbers (in case a return call is required).
3	If you are reporting a maintenance problem, please describe the problem and the unit number closest to the problem.
4	Our Customer Service Representative will dispatch the proper person to remedy the situation. A variety of contractors have been approved in advance for work at your association. Contractors are issued a written work authorization that must be signed and returned to Compass Management Group upon completion of the work in order to generate payment.
5	If you need to speak with your Association Manager, Customer Service will direct your call.
6	If you have an emergency resulting in property damage that requires immediate attention, please advise Customer Service and it will be addressed immediately.

To call Compass Management Group after normal business hours with an emergency service request, please use the following procedure:

1	Telephone 408.226.3300. You may leave a message after hours for attention the next business day. You may also access a special voice mailbox to report any emergency resulting in common area property damage.
2	In the event of an emergency causing property damage, the On-Call Manager will be contacted via the after-hours emergency voice mailbox. A message left in the emergency voice mailbox will generally result in a return call in less than 20 minutes. If the item is not an emergency, it will be addressed the next business day.