Our Privacy Principles

We do not sell customer information. Homeowner information is only used by Compass Management Group, Inc., as required to effectively preserve, protect and enhance the properties and perform Association obligations as provided in the governing documents.

We do not provide customer information to persons or organizations who are doing business on our behalf, for their own marketing purposes.

We share customer contact information with third party vendors and contractors approved to work for a client association as required to meet Association obligations under the governing documents and fulfill the contractual obligations of Compass Management Group, Inc.

We afford prospective and former customers the same protections as existing customers with respect to the use of personal information.

We value you as a customer and take your personal privacy seriously.

Information We May Collect

We collect and use information we believe is necessary to administer our business and the business of your Association, to advise you about our products and services, and to provide you with customer service. We may collect and maintain several types of customer information needed for these purposes, such as those below.

Types of information we may collect and how we gather it:

  • From you, (on applications or on other forms, through your service requests, through telephone or in-person discussions, your Board of Directors or other Association contacts, your voice mail messages, email messages, and other forms of correspondence) such as your address and telephone numbers.
  • From your transactions with us, such as your payment history and service request documents.
  • From non-Compass companies, such as your Association’s insurance company.
  • From consumer reporting agencies, such as your credit history due to collection of delinquent assessments.

How We Use Information About You

We use customer information to maintain Association records, process your service requests, ensure proper billing, service your accounts, assist your Association meet its obligations to the membership, and offer you other Compass products and services that we believe may suit your needs.

Information Disclosure

We share information about our transactions (such as payment of assessment) and experiences (such as service requests and other contacts) with you within Compass Management Group and with your Association’s elected Board of Directors and authorized committees to better serve you and to assist in meeting our contractual requirements to your Association. We may also disclose customer information about you to persons or organizations inside or outside our company as permitted or required by law, including companies that perform accounting, collections or legal services for us.

We share customer information as necessary to handle your service request, collect assessments and other fees/charges on behalf or your Association, and assist the Association in meeting its obligations to the membership.

There are two types of information sharing–information sharing within Compass Management Group and information sharing outside Compass. We do not sell customer information. We do not provide customer information to persons or organizations outside Compass who are doing business on our behalf, for their own marketing purposes.

Compass Protects Customer Information

We maintain physical, electronic, and organizational safeguards to protect customer information. We continually review our policies and practices, monitor our computer networks, and test the strength of our security in order to help us ensure the safety of customer information.

Thank you for choosing Compass Management Group, Inc. We value you as a customer and appreciate the opportunity to serve you.